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Control panel message Description Recommended action
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Comm. error [Sender CSID] A fax communication error occurred between
the product and the sender.
Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Device error, press OK Generic engine error. This is a warning message only. Job output
might be affected.
Device is busy. Try again later The product is currently in use. Wait for the product to finish the current job.
Doc feeder jam ADF has not been cleared since previous
jam.
Clear the jam.
Doc feeder jam Clear, Reload A piece of media is jammed in the ADF tray. Open the document release door, clear the
jam, close the document release door, and
reload the paper into the ADF tray.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Document feeder mispick. Reload Media in the ADF tray was not picked up. Remove the media from the ADF tray, and
then reload it.
Clean the ADF pickup roller. See
Clean the
automatic document feeder (ADF) pickup
roller assembly on page 181.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Door open The print-cartridge door is open. Close the print-cartridge door.
Engine Comm. Error The product has experienced an engine
communication timeout error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Engine error, press OK The product experienced a print engine error. This is a warning message only. Job output
might be affected.
Table 15-1 Control-panel messages (continued)
ENWW Control-panel messages 193