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Installation on Windows
Installation Guide 55
a Right-click the printer icon in the task bar to display a pop-up menu.
b Choose Exit from the menu.
3 Start installation for the additional printer again.
Cards sent by a user do not print
The PC can appear to have problems when the user does not have the necessary permissions
to use the printer. To set permissions, see InfoCentral > Advanced > Printer Permissions.
The Print Sample Card button is gray
The Print Sample Card button in the Printer Toolbox is enabled when the printer and driver
communicate normally. If the Print Sample Card is gray, check the following:
• The printer is suspended. Click the Resume button.
• The printer is busy processing a print job sent by another user on the network.
• The printer is paused. Check that the Status Light on the front of the printer is steady
green.
For additional troubleshooting, see InfoCentral > Troubleshooting > Communication.