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Symptom Action
Duplex setting is ignored The DUPLEX setting on the Paper Menu is the printer default. Your
application or driver settings override this default. Make sure that the
application, driver, or both (if necessary), specify the correct duplex
setting.
PostScript printing problem If your printer is not printing PostScript jobs correctly, the printed output
will be unformatted and will include unrecognizable characters (including
%% identifiers and other font information). Some print jobs such as
screen dumps and PCL5e jobs may print correctly.
Response: Print a configuration page. See “Printing the Printer
Configuration Page” on page 13. If the controller recognizes the
PostScript feature, the configuration page will list the PostScript menu
(“PS Menu”) options and Installed options will list “PS.” If there is no
indication of PostScript, remove and reseat the PostScript SIMM. If
reseating the SIMM does not correct the problem, replace the SIMM.
If the PostScript option is listed on the configuration page (indicating that
the SIMM is installed correctly) but the printer still does not print the
PostScript job, make sure you have a PostScript printer driver installed
and that it is connected to the correct port. If the driver is installed and
connected correctly, make sure you have enough memory (see “Memory
Requirements” on page 3). If you have enough memory, suspect a
problem with the PostScript printer driver or a problem with the print job.
IPDS printing problem IPDS jobs are not printing.
Responses:
1. Print a configuration page. See “Printing the Printer Configuration
Page” on page 13. If the controller recognizes the IPDS feature, the
configuration page will list the IPDS menu and Installed options will
list “IPDS.” If IPDS is not listed, remove and reseat the IPDS SIMM.
If reseating the SIMM does not correct the problem, replace the
SIMM.
2. If you use either an Ethernet or Token Ring connection, make sure
you are configured for TCP/IP. You cannot send IPDS jobs to the
printer using an Ethernet or Token Ring card that is not configured for
TCP/IP. See
IBM Network Printers: Ethernet and Token Ring
Configuration Guide
for more information about configuring Ethernet
and Token Ring cards.
3. If you use either an Ethernet or Token Ring connection, make sure
the PERSONALTY item in the Token Ring Menu or the Ethernet
Menu is set to AUTO or IPDS. AUTO allows the printer to handle
any data stream; IPDS dedicates the card to IPDS jobs. If
PERSONALTY is set to either PCL or PS (PostScript), you cannot
print IPDS jobs using the card.
4. Make sure you have enough memory. See “Memory Requirements”
on page 3.
156 User’s Guide