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Symptom Action
Problems printing in the 250-sheet
tray
Response: Make sure the paper is loaded correctly and that the paper
guides are aligned correctly. (see “Loading Paper into the 250-Sheet
Paper Tray (Tray 1)” on page 23).
Note: Closing the 250-sheet tray with too much force can misalign the
paper guides.
Factory defaults did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets most
values to the factory defaults. Some values do not get reset. These
values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP
ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC
ADDRESS.
Response: To reset all values, do one of the following:
For A4 paper: power the printer off and then power the printer on
while simultaneously pressing the Cancel Print key.
For Letter paper: power the printer off and then power the printer on
while simultaneously pressing the Online key.
Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines,
cuts, or perforations on the pre-printed forms.
White strips appear in printed
pages
Response: Clean the ROS mirror. See “Cleaning the ROS Mirror” on
page 96.
160 User’s Guide