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CUSTOMER SUPPORT
CUSTOMER SUPPORT
Customer Support
is
Intel's complete support service that provides Intel customers with hardware support, software
support, customer training, and consulting services.
For
more information contact your local sales offices.
After a customer purchases any system hardware
or
software product, service and support become major factors in
determining whether that product will continue to meet a customer's expectations. Such support requires an interna-
tional support organization and a breadth of programs to meet a variety
of
customer needs.
As
you might expect,
Intel's customer support is quite extensive.
It
includes factory repair services and worldwide field service offices
providing hardware repair services, software support services, customer training classes, and consulting services.
HARDWARE SUPPORT SERVICES
Intel
is
committed to providing an international service support package through a wide variety of service offerings
available from Intel Hardware Support.
SOFTWARE SUPPORT SERVICES
Intel's software support consists of two levels of contracts. Standard support includes TIPS (Technical Information
Phone Service), updates and SUbscription service (product-specific troubleshooting guides and COMMENTS Maga-
zine). Basic support includes updates and the subscription service. Contracts are sold in environments which repre-
sent product groupings (i.e., iRMX environment).
CONSULTING SERVICES
Intel provides field systems engineering services for any phase
of
your development or support effort. You can use
our systems engineers in a variety of ways ranging from assistance in using a new product, developing an application,
personalizing training, and customizing or tailoring an Intel product to providing technical and management con-
sulting. Systems Engineers are well versed in technical areas such
as
microcommunications, real-time applications,
embedded microcontrollers, and network services. You know your application needs;
we
know our products. Work-
ing
together we can help you get a successful product to market in the least possible time.
CUSTOMER TRAINING
Intel offers a wide range of instructional programs covering various aspects
of
system design and implementation.
In
just three to ten days a limited number of individuals learn more in a single workshop than in weeks of self-study.
For optimum convenience, workshops are scheduled regularly
at
Training Centers worldwide or
we
can take our
workshops to you for on-site instruction. Covering a wide variety of topics, Intel's major course categories include:
architecture and assembly language, programming and operating systems, bitbus aud LAN applications.