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5
Troubleshooting
5-4 C450
5.2 Cannot receive messages
When a document cannot be received, try to correct the problem by referring
to the table below. If the document still cannot be received properly even af-
ter attempting to correct the problem, please contact your service represent-
ative.
!
Detail
Refer to “Error message displayed” on page 5-6 for information regard-
ing error messages.
Refer to the “User's guide – Copy operations” provided with the FK-502
for problems such as jamming of originals, paper jams, poor image qual-
ity or running out of toner.
Description of
problem
Check points Corrective actions
Cannot receive Is paper in the ma-
chine?
If the add paper icon is lit, the machine is out of paper
and received documents are stored in memory. Add
paper. Refer to the “User's guide – Copy operations”
for the procedure for adding paper.
Is paper jammed in
the machine?
If the paper jam icon is lit, paper is jammed and re-
ceived documents are stored in memory. Removed
the jammed paper. Refer to the “User's guide – Copy
operations” for the procedure for correcting paper
jams.
Is the machine out
of toner?
No mail can be received if the toner has exhausted.
Replace the toner bottle immediately. Refer to the “Us-
er's guide – Copy operations” for the procedure for re-
placing the toner bottle.
Is the FK-502 set to
manual reception?
If [Receive Mode] of [Telephone Line Setting] in the
utility mode is set to [Manual RX], it is necessary to
perform the reception procedure manually. Perform
the manual reception procedure by referring to “Man-
ual reception (telephone only mode)” on page 4-5.
Is the telephone line
connected proper-
ly?
Is the telephone line disconnected? Check the tele-
phone line connection and connect it if it is discon-
nected.
Is the FK-502 set to
closed area com-
munication?
If the closed area communication function (to prevent
reception of unwanted documents) is set, documents
will only be received from specific destination facsimi-
les.
Has a wrong SUB
been sent in F-code
from the sender
side?
When a wrong sub-address is received with the confi-
dential RX user box set, there may occurs a communi-
cation error, thus resulting in the reception unavailable.
Check the sender side to see if the sub-address is set.