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Section 3 Troubleshooting
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Troubleshooting Tables
If you experience trouble with your fax machine, refer to the tables below for the appropriate corrective procedures.
If the trouble persists, contact your service representative, an authorized service center or the place of purchase.
Problem Check point Corrective procedure
Reference page
The detected document size is often
wrong.
Is the machine installed in a location
where it is exposed to strong light from
directly overhead, or from above and
behind?
If the machine is installed in such a
location, document size detection may be
influenced by the light. Consult with your
service representative, an authorized
service center or the place of purchase.
I am not able to send my documents.
Is the modular cord connected correctly?
Connect the modular cord correctly.
Is “Communication Error” displayed?
Perform the necessary procedure to correct
the error and try to transmit the documents
again.
Is Password Check Transmission turned
ON?
Turn Password Check Transmission OFF.
I am not able to perform Broadcast
Transmission.
Is the memory in your fax machine full?
Try the Broadcast Transmission procedure
again after memory becomes available or
after you create available space in memory.
During registration of an Encryption
Box, an error occurs when I enter the
box number and I cannot register the
Encryption Box.
Is the box number you are trying to enter
the same as the subaddress already
registered for an F-Code Box?
You CANNOT register an Encryption Box
number that is identical to a registered
F-Code Box subaddress. Select a different
Encryption Box number.
I am not able to print out documents
from my Encryption Box.
Are the Encryption Box number and ID
that you entered correct?
Check the registered Encryption Box
information.