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7-1
v1.1, August 2010
Chapter 7
Troubleshooting
This chapter provides troubleshooting tips and information for your ProSafe Gigabit 8 Port VPN
Firewall FVS318G.
This chapter includes the following sections:
• “Basic Functions” on this page
• “Troubleshooting the Web Configuration Interface” on page 7-3
• “Troubleshooting the ISP Connection” on page 7-4
• “Troubleshooting a TCP/IP Network Using a Ping Utility” on page 7-5
• “Restoring the Default Configuration and Password” on page 7-7
• “Problems with Date and Time” on page 7-7
• “Using the Diagnostics Utilities” on page 7-8
Basic Functions
After you turn on power to the VPN firewall, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately 2 minutes, verify that:
a. The TEST LED is not lit.
b. The LAN port LEDs are lit for any local ports that are connected.
c. The Internet port LED is lit.
If a port’s LED is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the
LED will be amber.
If any of these conditions does not occur, refer to the appropriate following section.