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ProSafe Gigabit 8 Port VPN Firewall FVS318G Reference Manual
7-2 Troubleshooting
v1.1, August 2010
Power LED Not On
If the Power and other LEDs are off when your VPN firewall is turned on:
• Make sure that the power cord is properly connected to your VPN firewall and that the power
supply adapter is properly connected to a functioning power outlet.
• Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
LEDs Never Turn Off
When the VPN firewall is turned on, the LEDs turns on for about 10 seconds and then turn off. If
all the LEDs stay on, there is a fault within the VPN firewall.
If all LEDs are still on one minute after power up:
• Cycle the power to see if the VPN firewall recovers.
• Clear the VPN firewall’s configuration to factory defaults. This will set the VPN firewall’s IP
address to 192.168.1.1. This procedure is explained in “Restoring the Default Configuration
and Password” on page 7-7.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or Internet Port LEDs Not On
If either the LAN LEDs or Internet LED do not light when the Ethernet connection is made, check
the following:
• Make sure that the Ethernet cable connections are secure at the VPN firewall and at the hub or
workstation.
• Make sure that power is turned on to the connected hub or workstation.
• Be sure you are using the correct cable:
When connecting the VPN firewall’s Internet port to a cable or DSL modem, use the cable that
was supplied with the cable or DSL modem. This cable could be a standard straight-through
Ethernet cable or an Ethernet crossover cable.