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Administrator’s Guide for the V500 System
7 - 14 www.polycom.com/videodocumentation
Not enough volume during a
call.
The volume is set too low on the
system.
Turn up the volume using the remote
control.
The volume is set too low on the
monitor.
Turn up the volume on your monitor.
The people at the far site are too far
from the microphone.
Ask the people at the far site to move
closer to the microphone.
Sound effects too loud or too
soft.
The sound effects volume is not set at
desired level.
Adjust the sound effects volume on the
Audio Settings screen. If you do not want
to hear sound effects, set the volume to 0.
You hear the incoming call
ring when you have set
sound effects volume to 0.
The internal ringer is enabled. On the Audio Settings screen, clear the
Enable Internal Ringer option.
Incoming call ring is too loud
or too soft.
The sound effects volume is not set at
desired level.
Adjust the sound effects volume on the
Audio Settings screen. If you do not want
to hear sound effects, set the volume to 0.
You can hear yourself on
your system’s monitor.
The far site microphone is too close to
the system’s audio speaker. (Far-site
systems with separate microphones
only.)
At the far site, make sure the microphone
is placed away from the system’s audio
speaker.
The far site audio volume may be too
loud.
Turn down the audio volume at the far site.
Cannot enter the Admin
Settings screen.
The system requires a password. Enter the password.
Low battery icon on the
screen.
Low batteries in the remote control. Replace the batteries in the remote
control with 3 AAA batteries.
Symptom Cause Solution