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Chapter 7 - Diagnostics and General Troubleshooting
© Polycom, Inc. 7 - 5
Network Tools
Diagnostic Tool In the system’s user interface In the V500 web interface
Trace Route test
Tests the routing path between the local
system and the IP address entered.
1. On the Diagnostics screen,
select Network > Trace Route.
2. Enter the IP address that you
wish to trace.
3. Select Start.
1. On the Diagnostics menu,
select Network > Trace Route.
2. Enter the IP address that you
wish to trace.
3. Click the Trace Route icon.
Error Log files Not available. Select Diagnostics > Network >
Error Log.
Video and Audio Tools
Diagnostic Tool In the system’s user interface In the V500 web interface
Color Bar test
Tests the color settings of your monitor for
optimum picture quality.
If the color bars generated during the test
are not clear, or the colors do not look
correct, the monitor needs to be adjusted.
1. On the Diagnostics screen,
select Video.
2. Select the Color Bars icon.
3. Press any button on the remote
control to stop the test.
1. Select Diagnostics > Video.
2. Click the Color Bars icon.
3. Click the Color Bars icon
again to stop the test.
Speaker test
Tests the audio cable connections. A
400 Hz audio tone indicates that the local
audio connections are correct.
1. On the Diagnostics screen,
select Audio > Speaker Test.
2. Select the Speaker Test icon.
3. Press any button on the remote
control to stop the test.
If you are in a call, the far site will
also hear the tone.
1. Select Diagnostics > Audio >
Speaker Test.
2. Click the Speaker Test icon.
3. Click the Speaker Test icon
again to stop the test.
The people at the site you are
testing will hear the tone, but you
will not. You can send a message
to tell them how to notify you
when they hear the speaker test.
Audio Meter screen
Measures the strength of audio signals
from the system’s microphone.
If the system is not receiving sound,
ensure that people are close enough to
the system, and check whether the
microphone is muted.
1. On the Diagnostics screen,
select Audio > Audio Meter.
The audio meter should
register between 0 and 15 dB.
2. To check the microphone,
stand near the system and
begin speaking.
Select Diagnostics > Audio >
Audio Meter to start the test.
The audio meter should register
between 0 and 15 dB.