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Administrator’s Guide for the V500 System
3 - 18 www.polycom.com/videodocumentation
If you have trouble making video calls:
❑ Make sure the number you dialed is correct, then try the call again. For
example, you may need to dial 9 for an outside line or include a long distance
access code or country code.
❑ To find out if the problem exists in your system, ask the person you were trying
to reach to call you instead.
❑ Find out if the system you are calling has its power turned on and is
functioning properly.
❑ If you can make calls but not receive them, make sure that your system is
configured with the correct number.
Checking System Status
The System Status screen provides detailed information about system settings, IP
and ISDN connections, time server connections, and other information that is
important to the functioning of the system. For an explanation of any of the status
items, select the item and press on the remote.
When there is a change in system status or a potential problem, you see an alert at
the bottom of the Place a Call screen.
To view System Status information:
>> Go to System > Diagnostics > System Status.
To get information about a status message:
>> Select the status message and press or on the remote control.