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Chapter 7 - Diagnostics and General Troubleshooting
© Polycom, Inc. 7 - 17
How to Contact Technical Support
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact Polycom Technical Support by
telephone or Internet as described below.
By Telephone
Before calling Polycom Technical Support, please have the following information
ready. We also suggest that you go to System > System Information so that you
will have the System Information screen showing when you call for help.
❑ Description of the issue – What is happening or not happening, and any
related events you may be able to notice.
❑ The 14-digit serial number on the bottom of the system.
Contact Polycom Technical Support at 1-800-POLYCOM.
By Internet
To contact Polycom Technical Support, go to www.polycom.com/support.
Enter the following information, then ask a question or describe the problem. This
information helps us to respond faster to your issue:
❑ The 14-digit serial number in the System Information screen (also present on
the bottom of the system)
❑ The software version (go to System > System Information)
❑ Information about your network
❑ Troubleshooting steps you have already tried