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Chapter 5 - Managing the System Remotely
© Polycom, Inc. 5 - 7
Requesting Technical Support from the GM S Administrator
You see the following message:
Tech Support will be alerted to phone you at the
following number. Continue?
Enter your contact telephone number.
The V500 system sends your information to
the Global Management System.
You see the following message:
Tech Support has been alerted. You can also call
this number for assistance.
The message displays the telephone number you
entered for Tech Support on the My Information screen.
The GMS administrator opens the
alert message containing your
telephone number.
GMS sends a message to your
V500 system.
The GMS administrator calls you.
The V500 system displays the message from GMS:
Your request for help has been acknowledged.
1. From the Place A Call screen, press on the remote.
2. Select Support and press on the remote.