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CALLING THE SERVICE STATION
The machine has a feature called Service Report Transmission. Use this feature
when your machine is having problems. The machine will transmit information
about the condition of your machine to your service representative. A technician
will then be able to find out what the problem is before making a visit.
Service Report Transmission is available when the fax number of the service
representative has been programmed.
Sending a Service Report
When you need to send a service report, do the following.
1. Function 6 2 2 2 2 7 3 and Yes.
2. Start.
The fax number which the service tech-
nician entered appears.
If the transmission was not successful, the machine will not redial. You must
repeat the operation.
Program your machine’s own telephone number in order that your service
representative identify the sender of the service report. (Function 61 : see page
45.)
DEDICATED TRANSMISSION PARAMETERS
If you often encounter problems when transmitting to a certain address, program
that address into a Quick Dial key or Speed Dial Code.
Then contact a service technician, describe the problem, and tell them which
Speed Dial or Quick Dial you have stored the number in.
The technician can instruct the machine to use different transmission parameters
whenever you select that Speed Dial/Quick Dial.
If you reprogram the Speed/Quick Dial, be sure to inform your service technician.
Cross-references
Quick Dial and Speed Dial: see page 193.
SOLVING
PROBLEMS
SOLVING PROBLEMS CALLING THE SERVICE STATION
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