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2.11 DVD-ROM and Multi-Drive Troubleshooting 2 Troubleshooting Procedures
This section describes how to determine if the computer’s internal DVD-ROM drive or multi-
drive is functioning properly. Figure 2-11 outlines the process. Perform the steps below starting
with Procedure 1 and continue with the other procedures as required.
Procedure 1: Audio CD test
Procedure 2: Drive cleaning check
Procedure 3: Software check
Procedure 4: Diagnostic test
Procedure 5: Connection and replacement check
Procedure 1 Audio CD check
First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive.
Go to Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on
the front panel does not light when the disc is played and the drive gives no response, go straight
to Procedure 3.
Procedure 2 Drive cleaning check
Insert a CD/DVD drive-cleaning disk into the drive clean according to the drive-cleaning product
instructions. If the problem persists, go to Procedure 3.
Procedure 3 Software check
Ensure that the appropriate driver has been installed on the computer for the CD/DVD drive.
Procedure 4 Diagnostic test
The audio test program stored in the Diagnostics Disk will test the drive’s ability to play an audio
CD. See Chapter 3 for details.
If any errors occur while executing the diagnostic program, go to Procedure 5.
Satellite A30 Series Maintenance Manual 2-29