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Troubleshooting
Phaser 6500 Color Laser Printer
User Guide
127
Paper cannot be fed.
Paper jams.
Multiple sheets are fed. Paper is
fed at an angle.
Paper is wrinkled.
Is the paper correctly loaded?
Load the paper correctly. For labels or envelopes, fan them well to allow air
to enter between each sheet before loading. For details, see Loading Paper
on page 51.
Is the paper damp?
Replace with paper from a new ream. For details, see Paper Storage
Guidelines on page 47, and Paper Usage Guidelines on page 46.
The paper used is not suitable.
Load the correct type of paper. For details, see Supported Paper and Media
on page 46.
Is the paper tray set correctly?
Push the paper tray completely into the printer.
Is the printer placed on a flat location?
Place the printer on a stable, flat surface.
Are the paper tray guides set in the correct positions?
Set the guides to the correct positions. For details, see Loading Paper on
page 51.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper can occur before the sheets of paper loaded in
the tray are used up. Remove the paper, fan it, and load again. Replenish
paper only when all the sheets of the loaded paper are used up.
Unusual noises. The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox
®
Support website at www.xerox.com/office/6500support.
Symptom Reason/Solution