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Troubleshooting
Phaser 6500 Color Laser Printer
User Guide
130
Toner smears when rubbed. The paper is damp. Replace the paper.
The paper is outside the
recommended specification
range, or the paper type setting
is not correct.
Replace the paper with a recommended
size and type and then confirm that
your print driver settings are correct. For
details, see Supported Paper on
page 48.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications and replace if necessary.
For details, see Consumables on
page 108.
The fuser is old or damaged. Replace the fuser.
Printed pages are blank. Two or more sheets can be
feeding at once.
Remove the paper stack from the tray,
fan it, then reinsert it.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications and replace if necessary.
For details, see Consumables on
page 108.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
The cable to the laser unit or
controller is defective.
For assistance, see the Xerox
®
Support
website at:
www.xerox.com/office/6500support
Hair-like marks appear in or
around black half-tone printing.
Shadows appear around areas
of dense black printing.
The paper was left unwrapped
for a long time, especially in a
dry environment.
Replace the paper. Also, see Paper
Storage Guidelines on page 47.
The paper is outside the
recommended specification
range.
Replace the paper with a recommended
size and type and then confirm that
your print driver settings are correct. For
details, see Supported Paper on
page 48.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
Color around the edge of
printing is incorrect.
The color registration is
incorrect.
Adjust the color registration. For details,
see Color Registration on page 136.
Colored dots are printed at
regular intervals (about
28 mm).
The imaging unit is dirty. Gently clean the imaging unit. For
details, see Cleaning the Imaging Unit
and Laser Lens on page 133.
Symptom Cause Solution