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Troubleshooting
Phaser 6500 Color Laser Printer
User Guide
128
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the
corresponding solution to correct the problem. You can also print a demo page to more precisely
determine the print-quality problem. For details, see Information Pages on page 120.
If the print quality does not improve after carrying out the appropriate action, contact Xerox
®
Customer Support or your reseller.
Notes:
• To enhance print quality, toner cartridges for many models of equipment have been designed to
cease functioning at a predetermined point.
• Grayscale images printed with the composite black setting count as color pages, because color
consumables are used. Composite black is the default setting on most printers.
Symptom Cause Solution
Faded printouts/multiple colors
faded.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges (CMYK)
meet specifications, and replace them if
necessary.
The paper being used is outside
the recommended specification
range.
Replace the paper with a recommend
size and type, and confirm that your
control panel/print driver settings are
correct. For details, see Supported Paper
on page 48.
The paper is damp. Replace the paper.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
The high-voltage supply is
defective.
For assistance, see the Xerox
®
Support
website at:
www.xerox.com/office/6500support
Only one color is faded. Toner cartridge is empty or
damaged.
Check the condition of the toner
cartridge and replace it if necessary.