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Troubleshooting
Phaser 6500 Color Laser Printer
User Guide
129
Stray black dots or white areas
(dropouts).
The paper is outside the
recommended specification
range.
Replace the paper with a recommended
size and type, and confirm that your
control panel/print driver settings are
correct. For details, see Supported Paper
on page 48.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications and replace them if
necessary. For details, see Consumables
on page 108.
• Vertical black or color
streaks or multiple colored
streaks or lines.
• Streaks in only one color.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications and replace them if
necessary. For details, see Consumables
on page 108.
There is a problem with the
toner cartridge for that color.
Check the toner cartridge for damage
and replace if necessary.
Recurring smudges. Dirt in the paper path. Print several blank sheets until the
smudges disappear.
The paper is outside the
recommended specification
range.
Replace the paper with a recommended
size and type, and confirm that your
control panel settings are correct. For
details, see Supported Paper on
page 48.
The transfer belt unit or fuser is
old or damaged.
Check the condition of the transfer belt
unit and the fuser and replace if
necessary.
Symptom Cause Solution