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ZyWALL 110/310/1100 Series User’s Guide 510
CHAPTER 40
Diagnostics
40.1 Overview
Use the diagnostics screens for troubleshooting.
40.1.1 What You Can Do in this Chapter
•Use the Diagnostics screen (see Section 40.2 on page 510) to generate a file containing the
ZyWALL’s configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
•Use the Packet Capture screens (see Section 40.3 on page 512) to capture packets going
through the ZyWALL.
•Use the Core Dump screens (see Section 40.4 on page 515) to have the ZyWALL save a
process’s core dump to an attached USB storage device if the process terminates abnormally
(crashes) so you can send the file to customer support for troubleshooting.
•Use the System Log screens (see Section 40.5 on page 516) to download files of system logs
from a connected USB storage device to your computer.
40.2 The Diagnostic Screen
The Diagnostic screen provides an easy way for you to generate a file containing the ZyWALL’s
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostic screen.
Figure 354 Maintenance > Diagnostics