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5-1
5
The Troubleshooting process
This chapter identifies the source of common problems that may occur with the
ColorPASS and suggests ways of correcting them.
The Troubleshooting process
The ColorPASS is a server for copiers, and is generally part of a configuration like the one
shown below. Problems may occur in one of three areas:
•Inside the ColorPASS
•In the interface between the ColorPASS and the copier
•In the interface between the ColorPASS and the workstations or computers to which
it is connected
FIGURE 5-1 Tr oubleshooting the system
This chapter does not attempt to provide troubleshooting information for attached
computers such as PCs or Mac OS computers, for copiers, or for extensive networks.
You should refer problems in these areas to the appropriate service departments and
network administrators.
When performing the service procedures described in this chapter, follow the precautions
listed in “Precautions” on page xiii.
The terms “replace” and “replacing” are typically used throughout this manual to mean
reinstallation of existing components. Install new components only when necessary. If
you determine that a component you have removed is not faulty, make sure to reinstall it
back in the system.
Chapter 5:
Troubleshooting
ColorPASS
Copier
Networked computers
or workstations
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