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5
Error messages and conditions
Network (cont.)
System starts up slowly
then displays one or more
DHCP error messages on
the Control Panel.
Possibly one of the following:
•Network cable or connection
is faulty
•Network is faulty
•System searches for a nonexistent
DHCP server because DHCP is
enabled by default on the
ColorPASS, but the customer’s
network is not using DHCP.
•Ethernet interface on the ColorPASS
motherboard is faulty
•System software is corrupted
1. If the green LED on the 10/100/1000BaseT port is not lit
on the ColorPASS back panel, check the cable connection
to the back panel and the network. Make sure the cable is
the correct type.
2. If the network cable is the correct type and is properly
connected to the back of the ColorPASS, connect a new
network cable to the back of the ColorPASS.
3. If the problem persists, have the network administrator
change the default in ColorPASS Network Setup.
4. If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, there could be a
problem with the network.
5. If the problem persists, restore backup system software
(see page 4-57).
6. If the problem persists, reinstall system software
(see page 4-59).
Corrupt system software may cause the system to hang.
7. If the rest of the network is functioning properly and the
problem persists, replace the motherboard
(see page 4-22).
TABLE 5-2 ColorPASS error messages and conditions (Continued)
Symptom Possible cause Suggested action