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5
Error messages and conditions
DVD drive
DVD drive is not
responding, cannot be
located, or the busy LED
on the drive remains lit.
Possibly one of the following:
•A CD is stuck in the
DVD drive
• Cable connections to the DVD
drive are loose or ribbon cable
is faulty
•DVD drive is faulty
•Motherboard is faulty
1. Insert a paper clip into the mechanical pin hole on the
DVD drive to force the drive tray to open.
2. If the problem persists, check the cable connections to
the DVD drive (see page 4-12).
3. Check DVD drive ribbon cable connections to the
motherboard.
4. If the problem persists, you may need to replace the DVD
drive (see page 4-51)
5. If the problem persists, you may need to replace the
motherboard (see page 4-22).
System performance
System performs slowly
and/or hangs periodically.
Possibly one of the following:
• Board or cable connections are loose
or faulty
•System software is corrupted
•Missing or faulty DIMM(s)
• CPU is overheated or faulty
•Motherboard is faulty
1. Recheck all cables and connections.
2. Make sure CPU is firmly seated in its socket and that the
fan cable is connected to the motherboard.
3. If the problem persists, restore backup system software
(see page 4-57).
4. If the problem persists, reinstall system software
(see page 4-59).
5. Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector
(see page 4-34).
6. If the problem persists, you may need to replace the
motherboard (see page 4-22).
TABLE 5-2 ColorPASS error messages and conditions (Continued)
Symptom Possible cause Suggested action