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11-4 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
For the TechFax telephone number, see “Dell Contact
Numbers” later in this chapter.
NOTE: TechFax is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.
TechConnect BBS
Use your modem to access Dell’s TechConnect bulletin
board service (BBS) 24 hours a day, seven days a week.
The service is menu-driven and fully interactive. The
modem settings for the BBS are 8 bit, no parity, 1 stop
bit.
You can use the BBS to do the following:
•
Send questions to a Dell technician
•
Request a follow-up call or leave a message for a
Dell technical support specialist
•
Order parts
•
Download basic input/output system (BIOS) and
video driver upgrades
•
Download updates
For the BBS telephone number, see “Dell Contact Num-
bers” later in this chapter.
NOTE: The TechConnect BBS is not always available in
all locations outside the continental U.S. Please call your
local Dell representative for information on availability.
Automated Order-Status System
You can call this automated service to check on the status
of any Dell products that you have ordered. A recording
prompts you for the information needed to locate and
report on your order. For the telephone number to call,
see “Dell Contact Numbers” found later in this chapter.
NOTE: The Automated Order-Status System is not
always available in all locations outside the continental
U.S. Please call your local Dell representative for infor-
mation on availability.
Technical Support Service
Dell’s industry-leading hardware technical support ser-
vice is open 24 hours a day, seven days a week. At any
hour of any day, a Dell technical expert is ready with the
answers to your questions about Dell hardware.
Our technical support staff pride themselves on their
track record: more than 90 percent of all problems and
questions are taken care of in just one toll-free call, usu-
ally in less than ten minutes. When you call, our experts
can refer to records we keep on your specific Dell system
to better understand your particular question. Our techni-
cal support staff use computer-based diagnostics to
provide fast, accurate answers to your questions.
To contact Dell’s technical support service, first refer to
the section titled “Before You Call,” and then call the
number for your country as listed in “Dell Contact Num-
bers” later in this chapter. (For information about
receiving technical assistance in the U.K., refer to the
Placing a Service Call card that came with your
computer.)
NOTE: Technical support services may vary outside the
continental U.S. Contact your local Dell representative
for more information.
P
roblems With Your Order
If you have a problem with your order, such as missing
parts, wrong parts, or incorrect billing, contact Dell Com-
puter Corporation for customer assistance. Have your
invoice or packing slip handy when you call. For the tele-
phone number to call, see “Dell Contact Numbers” later
in this chapter.
P
roduct Information
If you need information about additional products avail-
able from Dell Computer Corporation, or if you would
like to place an order, a sales specialist will be glad to
help. For the telephone number to call, see “Dell Contact
Numbers” later in this chapter.