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Diagnostics Checklist A-1
Appendix A
Diagnostics Checklist
B
efore You Call...
Keep a record of your diagnostic and troubleshooting
activities by photocopying the following checklist and
filling it out whenever you experience a problem with
your computer system.
If you need to call Dell Computer Corporation for assis-
tance, you will be able to inform the support technician of
the actions you have taken to resolve the problem. If you
must return a piece of hardware to Dell, include the com-
pleted checklist. See Chapter 11, “Getting Help,” for
information on obtaining technical assistance.
Be sure to save the following checklist in this appendix
as a master, so you can use it to make copies of the
checklist as needed.