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Setup: Troubleshooting
PmPPC7448 User’s Manual 10006757-02
2-12
❐ Be sure the PmPPC7448 module is seated firmly on the PPMC host and that the PPMC
host is seated firmly in the card cage.
❐ Verify the boot jumper setting if the DMC is installed (see page 10-9).
❐ Be sure the system is not overheating.
❐ Check the cables and connectors to be certain they are secure.
❐ Check your power supply for proper DC voltages. If possible, use an oscilloscope to look
for excessive power supply ripple or noise (over 50 mV
pp
below 10 MHz).
Technical Support
If you need help resolving a problem with your PmPPC7448, visit
http://www.emersonembeddedcomputing.com/contact/postsalessupport.html on the
Internet or send e-mail to support@artesyncp.com. If you do not have internet access, call
Emerson for further assistance:
(800) 327-1251 or (608) 826-8006 (US)
44-131-475-7070 (UK)
Have the following information available when contacting support:
• PmPPC7448 serial number and product identification (see
Fig. 2-8)
• monitor version (see
Fig. 11-1 startup display)
• version and part number of the operating system (if applicable). This information is
labeled on the master media supplied by Emerson or another vendor
• whether your board has been customized for options such as a higher processor speed
or additional memory