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Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:
■ Make sure that your server is connected correctly to a grounded AC outlet that is
supplying power.
■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make
sure that all cables are plugged in securely and plugged into the correct port or jack.
■ If you have recently installed hardware or software, make sure that you have installed
it following the instructions provided with it. If you did not purchase the hardware
or software from Gateway, see the manufacturer’s documentation and technical
support resources.
■ If you have “how to” questions about using a program, see:
■ The program’s online Help
■ The program’s documentation
■ Your operating system’s documentation
■ The software or hardware manufacturer’s Web site
■ See “Troubleshooting” on page 123.
■ Have your client ID, serial number (usually located on the back of your server case),
and order number available, along with a detailed description of your issue, including
the exact text of any error messages, and the steps you have taken.
■ Make sure that your server is nearby at the time of your call. The technician may have
you follow appropriate troubleshooting steps.
■ Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips,
and other technical help. You can also use the Web site to e-mail Customer Care. For
more information, visit Gateway’s Customer Care Web site at support.gateway.com
.
8510522.book Page 118 Wednesday, March 16, 2005 11:19 AM