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Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C”
error message
■ If a diskette is in the diskette drive, eject it and restart your server by pressing the
reset button.
■ Restart your server by pressing the reset button.
■ Turn off your server, then remove all hard drives and push them in again to make
sure the drives are seated correctly. For instructions, see “Installing a hard drive” on
page 60.
■ Run a verification from the SCSI BIOS.
■ If your server has been subjected to static electricity or physical shock, you may need
to reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
■ Eject the diskette from the diskette drive, then press ENTER.
■ Make sure that your hard drive has an active partition. For more information, see “The
master boot record is corrupted” on page 137.
Your server does not recognize a SCSI drive
■ Make sure that the SCSI controller is enabled in the BIOS Setup utility.
■ Reinstall the device driver. For instructions, see Using Your System Companion CD.
■ Change the drive’s SCSI address to one that is not being used by your server. For more
information about SCSI device configurations, see your drive’s documentation.
■ Run SCSI Verify in the SCSI BIOS. For more information about the SCSI BIOS, see the
SCSI controller’s documentation.
■ Turn off your server, then remove all hard drives and push them in again to make
sure that the drives are seated correctly. For instructions, see “Installing a hard drive”
on page 60.
You are having problems with a SATA drive
■ For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the
BIOS has recognized the drive.
■ Make sure that the power cable and SATA cables are attached securely to the drive cage.
■ If the drive is not detected, try a different SATA port.
■ Try swapping SATA cables between drives to determine if the cable is defective.
■ Try listening to the drive to determine if the drive is spinning up. If not, the drive
may be defective.
8510522.book Page 136 Wednesday, March 16, 2005 11:19 AM