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Chapter 12 Troubleshooting
107
Keyboard or Mouse Does Not Work
1. Verify the keyboard and mouse are connected to the correct connectors.
Refer to the I/O panel label on the rear panel of the Netserver.
2. Verify the mouse is correctly defined in the control options of your NOS.
3. Clean the mouse ball and rollers using a lint-free cloth.
CD-ROM Drive Does Not Work
1. Verify a CD is inserted in the drive.
2. Verify the power and data cables are correctly connected to the device.
3. Verify the CD-ROM is configured correctly in the menu located under the
Security menu in the Setup Utility.
4. If you intend to boot from the CD, ensure the option is enabled in the Setup
Utility.
5. For further information, refer to your CD-ROM documentation.
SCSI Device Does Not Work
If error messages display on the monitor indicating a failure of a SCSI hard disk or
tape backup device, perform these checks:
1. Verify the power cable is securely connected to the drive, and the flat cable is
securely connected to the drive and to the SCSI connector on the system
board.
2. Verify all SCSI devices have unique IDs.
3. Ensure your SCSI device is not terminated.
4. Ensure connector pins are not displaced or distorted.
Replacing a Battery
If your HP Netserver repeatedly loses its configuration or the processor clock
stops, you should replace the battery.