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Cause: Your wireless router was not broadcasting its network name (SSID)
because the Broadcast SSID option was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
Solution: In order to establish a good signal between the product and wireless
router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The wireless router (infrastructure) or computer (ad hoc) was too far from
the product or there was interference.
If this did not solve the issue, try the next solution.
Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
Solution: Press the down arrow to scroll to the bottom of the list. Infrastructure
entries are listed first, ad hoc last.
Cause: Your network name (SSID) was at the bottom of the SSID list that was
displayed when you installed the product on a wireless network.
If this did not solve the issue, try the next solution.
Solution 4: Unplug the Ethernet cable
Solution: When an Ethernet cable is plugged into the product, the wireless radio
turns off. Unplug the Ethernet cable.
Cause: An Ethernet cable was connected to the product.
Chapter 13
110 Troubleshooting
Troubleshooting