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Cause: The print carriage was blocked.
Carriage blocked
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Door open
Solution: Close the print cartridge door.
Cause: The print cartridge door was open.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
Errors 165
Troubleshooting