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Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Product messages
The following is a list of product-related error messages:
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Carriage jam
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Product stall error
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Mechanism error
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Carriage blocked
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Door open
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Firmware revision mismatch
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Memory is full
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Scanner failure
•
Scan errors
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Unable to print
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Product might not be correctly installed
•
Product was not found
•
Product could not find available scan destinations
•
Required software component was not found or was incorrectly installed
•
Error occurred while communicating with the product
•
Missing HP Photosmart Software
Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam from the rear door
•
Solution 2: Clear the paper jam from the front
•
Solution 3: Make sure the print carriage can move freely
•
Solution 4: Verify that the product is properly connected to a power source
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Solution 5: Print a self-test report
•
Solution 6: Reset the product
•
Solution 7: Contact HP support for service
Errors 159
Troubleshooting