Filter
Top Products
Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count, if
appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel
messages indicate this status. In addition, alert messages, warning messages, and critical error
messages indicate situations that might require some action.
Table 15-1 Control-panel messages
Control panel message Description Recommended action
10.0000 Supply Memory Error A specific print cartridge has an e-label error.
●
10.0000 = black
●
10.0001 = cyan
●
10.0002 = magenta
●
10.0003 = yellow
Remove and reinstall the print cartridge.
Turn off and then turn on the product.
If the problem is not solved, replace the
cartridge.
10.1000 Supply Memory Error A specific print cartridge has a faulty or
missing e-label.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the problem is not solved, replace the
cartridge.
49 Error, Turn off then on The product has experienced a firmware
error. Under most conditions, the product will
power cycle automatically.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error persists, contact HP. See
www.hp.com/support/CM2320series or the
support flyer that came in the product box.
50.x Fuser Error The product has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. If a surge protector is being used,
remove it. Plug the product directly into
the wall socket.
3. Turn on the power and wait for the
product to initialize.
If the error persists, contact HP. See
www.hp.com/support/CM2320series or the
support flyer that came in the product box.
52 Scanner Error The product has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM2320series or the
support flyer that came in the product box.
ENWW Control-panel messages 203