Filter
Top Products
Fax ................................................................................................................................... 172
Help ................................................................................................................................. 174
System Settings ............................................................................................................... 176
Print Settings ................................................................................................................... 178
Network Settings .............................................................................................................. 179
E-mail ............................................................................................................................... 179
Embedded Web server ..................................................................................................................... 180
Features ........................................................................................................................... 180
Use HP Web Jetadmin software ...................................................................................................... 181
Security features .............................................................................................................................. 181
Turn on password protection using the embedded Web server ...................................... 181
Turn on password protection from the control panel ....................................................... 181
Turn on private receive feature ........................................................................................ 182
Manage supplies .............................................................................................................................. 183
Check and order supplies ................................................................................................ 183
Replace supplies ............................................................................................................. 185
Clean the product ............................................................................................................ 191
Firmware updates ............................................................................................................ 197
15 Problem solve
Problem-solving checklist ................................................................................................................. 200
Restore the factory-set defaults ....................................................................................................... 202
Control-panel messages .................................................................................................................. 203
Clear jams ........................................................................................................................................ 207
Causes of jams ................................................................................................................ 207
Where to look for jams ..................................................................................................... 208
Clear jams in tray 1 .......................................................................................................... 208
Clear jams in tray 2 .......................................................................................................... 208
Clear jams in tray 3 .......................................................................................................... 210
Clear jams in fuser area ................................................................................................... 211
Clear jams in output bin ................................................................................................... 212
Clear jams in duplexer (duplexing models only) .............................................................. 212
Clear jams from the ADF ................................................................................................. 215
Avoid repeated jams ....................................................................................................... 218
Solve image-quality problems .......................................................................................................... 219
Print problems .................................................................................................................. 219
Copy problems ................................................................................................................. 227
Scan problems ................................................................................................................. 232
Fax problems ................................................................................................................... 236
Optimize and improve image quality ................................................................................ 236
Solve connectivity problems ............................................................................................................. 237
Solve direct-connection problems .................................................................................... 237
Network problems ............................................................................................................ 238
Solve software problems .................................................................................................................. 240
Solve common Windows problems ................................................................................. 240
Solve common Macintosh problems ................................................................................ 240
Solve PostScript (PS) errors ............................................................................................ 242
Solve scan-to-e-mail problems ......................................................................................................... 243
Appendix A Supplies and accessories
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