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E-mail won’t send.
Cause
Solution
Verify the SMTP Gateway is either a valid fully-qualified
domain name that your ISP recognizes or a valid IP address.
Verify the port is valid for your SMTP Gateway. Check with your
IT department or ISP to make sure your SMTP Gateway
settings are correct.
E-mail address is invalid. Enter a valid address.
Cause
Solution
The recipient e-mail address is invalid. Enter a valid e-mail address.
A message indicates that an error occurred while sending the e-mail, and to try sending again.
Cause
Solution
Try to send the e-mail again. Check with your ISP or IT
administrator to make sure your SMTP gateway is configured
appropriately.
An e-mail attachment doesn’t print as clearly as desired.
Cause
Solution
Resolution needs to be reset. Increase the scan resolution to 300 before sending your e-mail.
E-mail size is too large. Some pages were not sent.
Cause
Solution
E-mail size is too large. Lower the scan resolution to 75 dpi before e-mailing the
document.
The image appears to be truncated (cut off).
Cause
Solution
The product did not scan the entire page. Change the scan paper size to a larger paper size.
244 Chapter 15 Problem solve ENWW