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The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.
Cause
Solution
The wrong product name, IP address, or "Bonjour" host name is being
used.
Check the product name, IP address, or "Bonjour" host name by
printing a configuration page See
Information pages on page 168.
Verify that the name, IP address, or "Bonjour" host name on the
configuration page matches the product name, IP address, or
"Bonjour" host name in the Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped. Open the print queue, and then click Start Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or "Bonjour" host
name might have received your print job.
Check the product name, IP address, or "Bonjour" host name by
printing a configuration page See
Information pages on page 168.
Verify that the name, IP address, or "Bonjour" host name on the
configuration page matches the product name, IP address, or
"Bonjour" host name in the Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to
the product before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X v10.3
or Mac OS X v10.4.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)
ENWW Solve software problems 241