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Control panel messages
Message listing
Control panel message Description Recommended action
10.90.XY REPLACE
COLOR CARTRIDGE
alternates with
For help press
A color cartridge is out of toner and needs to
be replaced.
Replace the color cartridge.
10.92.YY CARTRIDGES
NOT ENGAGED
The print cartridge is not seated properly in
the printer.
Remove and reinstall the print cartridge.
10.XX.YY SUPPLY
MEMORY ERROR
alternates with
For help press
The supplies gauge will display the
consumption levels of print cartridges.
The printer cannot read or write to at least one
print cartridge memory tag or at least one
memory tag is missing.
The following control panel messages
correspond to the color of the print cartridge:
10.00.00 = black print cartridge
10.00.01 = cyan print cartridge
10.00.02 = magenta print cartridge
10.00.03 = yellow print cartridge
1. Turn the printer off then on.
2.
Press
for more information.
3. If the error persists, contact HP Support
at
http://www.hp.com/support/clj4700.
11.X INTERNAL CLOCK ERROR
To continue press
This message is displayed when there is a
problem with the real-time clock on the
formatter board.
XX=01 Dead clock battery
XX=02 Dead real-time clock
Press to continue. If this error occurs, the
printer will continue to track the time and date
using the processor clock until the printer is
turned off. Unless the error is corrected, you
will be prompted to reset the date and time
whenever the printer is turned off then on.
13.XX.YY EXTERNAL OUTPUT
DEVICE PAPER JAM
There is a jam in the stapler/stacker. 1.
Press
for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. For more information about clearing
jams, see
Jams in the stapler/stacker.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY JAM IN
DUPLEX PATH
For help press
There is a jam in the duplex path. 1.
Press
for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
184 Chapter 8 Problem solving ENWW