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Software application problems
System selection through software
Table 8-22 Unable to change system selections through software
Cause and solution
Cause Solution
System software changes are locked out by the printer control
panel.
Consult with your network administrator.
The software application does not support system changes. See the software application documentation.
The correct printer driver is not loaded. Load the correct printer driver. For more information, see
Printer drivers or Printer drivers for Macintosh computers.
The correct application driver is not loaded. Load the correct application driver.
Font selection from software
Table 8-23 Unable to select a font from the software
Cause and solution
Cause Solution
The font is not available to the software application. See the software application documentation.
Color selection from software
Table 8-24 Unable to select colors from the software
Cause and solution
Cause
Solution
The software application does not support color. See the documentation for the software application.
Color mode is not selected in the software application or
printer driver.
Select Color mode instead of grayscale or monochrome
mode.
The correct printer driver is not loaded. Load the correct printer driver.
Optional trays and duplexer recognition
Table 8-25 Printer driver does not recognize the optional trays or the duplexer
Cause and solution
Cause
Solution
The printer driver has not been configured to recognize the
optional trays or the duplexer.
See the printer driver’s online Help for instructions on how to
configure the driver to recognize printer accessories. For more
ENWW Software application problems 241