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Control panel message Description Recommended action
3. for more information, see Clearing jams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY JAM IN TOP
COVER OR DUPLEX AREA
For help press
There is a jam in the top cover area. 1.
Press
for detailed information about
clearing the jam.
2. Press and to step through the
instructions.
3. for more information, see
Clearing jams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY JAM INSIDE
DUPLEXER
For help press
Paper is jammed in the duplexer. Check the
device for jammed paper.
1.
Press
for detailed information about
clearing the jam.
2. Press and to step through the
instructions.
3. for more information, see Clearing jams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY MULTIPLE
JAMS IN DUPLEX PATH
For help press
There are multiple jams in the duplex path.
This includes the top cover area.
1.
Press
for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. for more information, see
Clearing jams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY MULTIPLE
JAMS IN PAPER PATH
For help press
There are multiple jams in the paper path.
This includes the top cover area.
1.
Press
for detailed information about
clearing the jam.
2. Press
and to step through the
instructions.
3. for more information, see
Clearing jams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4700.
20 INSUFFICIENT MEMORY
For help press
alternates with
20 INSUFFICIENT MEMORY
To continue press
The printer has received more data from the
computer than fits in available memory.
1. Press to continue printing.
NOTE A loss of data will
occur.
2. Reduce the complexity of the print job to
avoid this error in the future.
3. Adding memory to the printer may allow
printing of more complex pages.
186 Chapter 8 Problem solving ENWW