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Cause and solution
Cause Solution
cartridge. For more information, see Selecting the printer
behavior at staples out.
The print media jams.
Repeated jams occur.
Check that you are using media that is supported for the
printer. For more information, see
Supported media weights
and sizes.
NOTE Using media that is outside of HP
specifications might cause problems that could
require repair. This repair is not covered by the
Hewlett-Packard warranty or service agreements.
Incorrect page size
Table 8-3 Printer feeds incorrect page size
Cause and solution
Cause
Solution
The correct size media is not loaded in the input tray. Load the correct size media in the input tray.
The correct size media is not selected in the software
application or printer driver.
Confirm that the settings in the application and printer driver
are appropriate, since the application settings override the
printer driver and control panel settings, and the printer driver
settings override the control panel settings. For more
information, see
Printer drivers or Printer drivers for Macintosh
computers.
The correct size media for Tray 1 is not selected in the printer
control panel.
From the control panel, select the correct size media for Tray
1.
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
Incorrect tray
Table 8-4 Printer pulls from incorrect tray
Cause and solution
Cause
Solution
You are using a driver for a different printer. For more
information, see
Printer drivers or Printer drivers for Macintosh
computers.
Use a driver for this printer.
The specified tray is empty. Load media in the specified tray.
Tray behavior for the requested tray is set to FIRST in the
SYSTEM SETUP submenu of the CONFIGURE DEVICE
menu.
Change the setting to EXCLUSIVELY.
Table 8-2 Resolving common stapler/stacker issues (continued)
ENWW Media-handling problems 231