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■ Is the toner or developer depleted?
■ Are all printer doors and covers closed securely?
■ Is there a media jam?
3. Is the printer receiving data from the computer? If the Data
LED blinks after sending the file, the printer is receiving the
data.
If so, go to question 4.
If not, check the following:
■ Are the interface cables securely fastened?
■ Is the printer on line? The Online LED should be lit.
■ Is your application set correctly? Are the communication
parameters the same as those on your host and printer?
■ If you are using the serial interface, is the baud rate (speed
of data transmission) of the printer, the computer, and your
application the same?
■ If you still cannot identify the problem, contact your QMS
vendor.
4. Is the printer printing codes or not printing at all when in ESP
mode?
■ Reconfigure the port for the emulation in which you are
trying to print. See chapter 4, “Printer Configuration,” for
information on configuring the printer.
■ If ASCII or text files won’t print, make sure the ESP
Default option (in the Administration/Emulations menu)
is set to PCL5, the factory default.
Chapter 9
Troubleshooting 9-21