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1. Is the printer on line?
2. Has the start-up page been disabled? Check the Do Start Page
option in the Administration/Startup Options menu to make
sure the start-up page is on. If the start-up page is turned on,
go to step 3.
3. Turn the printer off, then back on. It takes approximately 4
minutes for the printer to warm up from a cold start or less
than a minute from a warm start. Be sure you wait long enough
for a start-up page to print before suspecting a problem.
4. Check to be sure the media cassette is in place and secure.
5. Check for a media jam. See “Clearing Media Jams” earlier in
this chapter for details.
6. Make sure all toner and developer cartridges are installed and
not depleted.
7. Make sure the fuser oil is not depleted.
If you have not solved the problem and no status message displays,
call your QMS vendor for help.
Printer Resets
1. Different versions of LaserWriter and Laser Prep being used
on a network can cause printer reinitialization.
2. Downloading too many fonts can overload the printer’s
memory and cause the printer to reset to default. Additional
memory (RAM) is available and easily installed. Contact your
QMS vendor for information on RAM upgrades. See chapter
8, “Printer Options.”
3. If the printer resets in other circumstances, call your QMS
vendor for service.
Chapter 9
Troubleshooting 9-25