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QMS Customer Support
Several sources of help and information are available, depending
on the type of help you need:
1. Your QMS printer vendor
Your local vendor (the one from whom you bought the printer)
may be best equipped to help you. Your vendor has specially
trained service technicians available to answer questions, and
the equipment to analyze your printer problems.
2. Your application vendor
Sometimes “printing” problems have more to do with the
application being used than with the printer. In this case, the
application manufacturer is the best source of help.
3. Q-FAX
Q-FAX, a QMS information retrieval service, provides
application notes, technical support notes on common printing
problems, and information about printer specifications,
options, accessories, consumables, and prices.
In the United States and Canada, call (800) 633-7213 to reach
Q-FAX. In all other countries, call (334) 633-3850. Have your
fax number handy when you call (or place the call from your
fax machine’s handset).
You can choose to have either a directory (a list of currently
available documents on a particular topic) or a specific
document sent to you. The first time you call, request the
directory (press 2 on your phone or fax keypad when
prompted). Then call back to request specific documents. You
can order up to three documents per call.
4. The QMS Corporate Bulletin Board System (BBS)
Appendix A
QMS Customer Support A-1