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v Review appropriate log files in the Operations > System > Logs page. The
following log files may provide troubleshooting information:
– archive.log – Provides information about successful and unsuccessful
archiving and purging activities.
– wf.log – Provides information about business process states, errors, and
processing.
– Adapter and service logs – Provide information on specific adapter or service
activities and errors.
– system.log – Provides information about the general system.
– noapp.log – Provides information about ASI (application server-independent)
activity. Review business processes to verify that they are effectively designed
to meet your business needs.
Slow System: Symptoms, Causes, and Resolution
You may find that your Sterling B2B Integrator is working slowly because of a
variety of reasons.
An increase in volume or improperly designed business process may cause slower
than expected performance.
The symptoms of a slow system include:
v Slow transaction processing
v Unusually long delay in starting a business process
v Unusually large number of business processes waiting in the queues
v Slow user interface log in
v Slow business process searches
v Slow system services, such as indexing and purging
v Slow user interface performance
Potential Causes of a Slow System
A slow system can be caused by many areas of your system and the in which way
you are implementing Sterling B2B Integrator.
Potential causes of a slow system include:
v Improperly designed business processes.
v Various system services being turned off. For more information about turning off
system services, refer to the topic "Disabled Service".
v Improperly tuned performance properties. For more information about tuning
performance properties, refer to the topic "Improperly Tuned Performance
Properties".
Determining the Cause of a Slow System
To determine the cause of a slow system, complete some, if not all, the following
tasks, depending on your situation:
v Review your operating system and database performance if other applications
are using these resources. If other applications using the same resources are
slow, it indicates that the performance issue is not specific to Sterling B2B
Integrator. Review your operating system or database applications for
performance issues.
234 Sterling B2B Integrator: Performance Management