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v Review the log files for errors and processing information. If your system is
slow, good places to start troubleshooting are the system.log and the noapp.log
in the install_dir/logs directory.
For more information about logs and system information, refer to the topic
Managing System Logs and Reviewing System Information.
v Review the Sterling B2B Integrator Internal System Statistics Report by
navigating to Operations > System > Performance > Statistics.
This report shows the number of invocations and the processing time taken for
each business process and system activity. You can use this information to
identify activities that are slowing down and impacting performance.
For more information, refer to the topic Manage Performance Statistics.
v Perform a thread dump to identify business process bottlenecks in Sterling B2B
Integrator.
For more information about thread dumps, refer to the topic Conducting a
Thread Dump.
Resolving a Slow System
A system may have slowed down because of the following reasons:
v Improperly Designed Business Processes
v Disabled Service
v Improperly Tuned Performance Properties
Improperly Designed Business Processes
Improperly designed business processes can cause performance issues with
Sterling B2B Integrator. These issues can be averted or resolved by implementing
well-designed business processes.
Disabled Service
If a service that Sterling B2B Integrator uses for processing is disabled, the
following issues may arise:
v Business processes may start to fail or wait until the service becomes available.
v Indexing, archiving, or purging activities may not occur, causing the database to
fill up.
Both these issues cause your system to run slowly.
For example, if the index service is disabled, the data in the database cannot be
flagged for archiving or purging. If the index service is disabled, archiving and
purging activities may run, but no data is archived or purged. This results in the
database storing too much information and slowing your system.
To resolve this issue, start the disabled service.
Improperly Tuned Performance Properties
Sterling B2B Integrator may run slowly if you have not tuned the system
performance using the Performance Tuning Utility or have manually tuned the
system performance in the install_dir/properties/noapp.properties file.
Performance Management 235