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Chapter 7 When There is Trouble with the Scanner
7-2. Network Error List
Take the following steps in response to the corresponding errors. If further assistance is required, please
contact your local service representative.
Error Code Recommended Troubleshooting
N-1
Check the network cable connection
N-2 Conduct JOB deletion
N-14
Internet fax reception error
1) Check the settings used during transmission with the sender, then request
retransmission
2) Request the sender to reduce the number of files attached per mail to less
than 10 (if necessary, send the attachments in several E-mails)
3) Request the sender to resend all pages in excess of 1000 (i.e., page 1001
and subsequent pages)
The pages exceeding 1000 (including mail text) will be deleted on printing out
N-24 Check the LDAP server address in LDAP Setup
N-25 Check each setting item in LDAP Setup
N-26 Check that the LDAP server supports LDAP version 3.0
N-27 Check the SASL authentication mechanism supported by the LDAP server
N-28 Check the SASL authentication mechanism supported by the LDAP server
N-29
Check the login name and password for logging in the LDAP server in LDAP
Setup
N-30 Check that the PC (SMB) setting is enabled
N-31
1) Check that the PC (SMB) setting is enabled
2) Check that the network cable is connected properly
N-32 Check the host name for the destination PC(SMB)
N-33
1) Check the user name for the destination PC(SMB)
2) Check the user's access rights to the destination PC(SMB)
3) Check the user's password for the destination PC(SMB)
N-34 Check the folder name for the destination PC(SMB)
N-35
1) Check the settings for the destination PC(SMB)
2) Check that the network cable is connected properly
N-36 Change filename to one without symbols
N-37
1) Check the settings for the destination PC(SMB)
2) Check the file settings for the destination PC (SMB) (The same name already
exists)
3) Check the user's access rights to the folder for the destination PC (SMB)
N-38
Check the hard disk status for the destiation PC (SMB) and restore the hard disk
for the destination
N-39 Wait and try again later
N-40 Turn the main power OFF and back ON again
N-41 Wait and try again later
N-42 Free up the memory for the destination PC(SMB)
N-43 Check that the network cable is connected properly
N-44 Free up the memory for the destination PC(SMB)
N-45 Check the file system status for the destination PC (SMB) and restore
N-50 Check the SMTP server address under E-Mail (SMTP) settings
N-52 Check that the E-Mail (SMTP) setting is active