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Troubleshooting 5-3
Copies are not clear. Did you choose appropriate image
quality for the original?
Select an appropriate original
image mode.
Refer to Operation
Guide, Chapter 3
Is the paper damp? Replace the paper with new paper. Refer to Operation
Guide, Chapter 2
Copies are dirty. Are the original cover or platen
dirty?
Clean the original cover or platen
glass.
Refer to Operation
Guide, Chapter 5
Copies are fuzzy. Is the machine in a high humidity
environment?
Perform a drum refresh. page 3-25
Is the paper damp? Replace the paper with new paper. Refer to Operation
Guide, Chapter 2
Copies are skewed. Are the originals loaded correctly? When placing originals on the
platen, place them face-down and
flush against the original size
indicator plates.
Refer to Operation
Guide, Chapter 2
When placing originals in the
document processor, align the
original width guides securely
before placing the originals.
Refer to Operation
Guide, Chapter 2
Is the paper loaded correctly? Check the position of the paper
width guides.
Refer to Operation
Guide, Chapter 2
Paper jams frequently
occur.
Is the paper loaded correctly? Load the paper correctly. Refer to Operation
Guide, Chapter 2
Is the paper of the supported type?
Is it in good condition?
Remove the paper from the
cassette, turn it over, and reload it.
Refer to Operation
Guide, Chapter 2
Is the paper curled, folded, or
wrinkled?
Replace the paper with new paper. Refer to Operation
Guide, Chapter 2
Are any loose scraps of paper or is
there any jammed paper inside the
device?
Remove any jammed paper. Refer to Operation
Guide, Chapter 6
Is the paper damp? Replace the paper with new paper. Refer to Operation
Guide, Chapter 2
Copies from the optional
document processor
have black lines.
Is the slit glass dirty? Clean the slit glass. Refer to Operation
Guide, Chapter 5
— Follow the procedure for correcting
black lines. This may remove the
black lines.
page 3-4
Copies are wrinkled. Is the separator dirty? Clean the separator. Refer to Operation
Guide, Chapter 5
Is the paper damp? Replace the paper with new paper. Refer to Operation
Guide, Chapter 2
Is the paper set in a proper
orientation?
Change the orientation in which the
paper is positioned.
—
Symptom Checkpoints Corrective Actions Reference Page