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Checklist for modem connections
For Best Results: Use a hardware (controller-based)
modem, such as an external (serial) modem. LapLink
Gold works best when all the functions of the modem
are performed on the modem device itself. Use of soft
-
ware-based (controller-less) modems often result in
poorer performance and reliability, and the possibility of
incompatibility with LapLink Gold. For a list of modems
that are known to be incompatible with LapLink Gold,
visit www.laplink.com/support.
Run LapLink on both computers
No connections are possible by modem or any other means
unless LapLink is running on both computers. You can con
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nect to a computer running LapLink Gold or another Win-
dows-based version of LapLink.
Ensure that the modem can answer a call or dial out
A modem cannot answer an incoming call unless the Auto
Answer option is on. In Port Setup (Options menu), click
Windows Modems. Click Configure, and then verify that En
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abled under Auto Answer is checked.
Test the modem outside of LapLink Gold
Does the modem work with other applications? Test the mo-
dem with other Windows tools, such as dialing your Internet
service, or using hyperterminal, to ensure the modem is
working properly.
Check the settings for a Windows modem
If your modem does not answer calls or dial after you have
enabled it as a Windows modem in LapLink, exit LapLink,
and make sure the modem is turned on. In the Windows
Control Panel, double-click Modems, click the Diagnostics
tab, and click the appropriate port. Click More Info. If the test
fails, click the General tab, and remove the modem. Shut
down the computer and then restart it. Return to Modems in
the Control Panel and reinstall the modem.
Disable error control and data compression on both
computers
Some modems communicate better if error control and data
compression are disabled on both computers. In Port Setup
(Options menu), click Windows Modems, Configure, and
then Properties. On the Connection tab, click Advanced.
Then clear Use Error Control. Repeat this procedure on the
other computer.
Set a longer timeout value
If the computer you are dialing takes a long time to answer
and complete the connection, try increasing its modem tim
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eout. In Port Setup (Options menu), click Windows Modems.
Click Configure and then Properties. On the Connection tab,
type a larger number in this box: Cancel the Call If Not Con
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nected Within.
Lower the modem speed on the computer opening the
connection
In Port Setup (Options menu), click Windows Modems. Click
Configure and then Properties. On the General tab, click a
lower speed in the Maximum Speed box.
Check the security setup on the remote computer
If you are denied the use of Remote Control or one of the
other services while connected to another computer, check
the security setup on that computer. You can gain access to
services through Security (Options menu).