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c) In the Browse by product window Family: list, select ThinkServer RS210.
d) Click Downloads and drivers .
e) Click User's guides and manuals to look for related documentation.
c. Check for service bulletins.Lenovo service bulletins document known problems and suggested
solutions. To search for service bulletins, complete the following steps.
1) Go to: http://www.lenovo.com/support.
2) From the Select your product list, select Servers and Storage.
3) In the Browse by product window Family: list, select ThinkServer RS210.
4) Click Downloads and drivers to look for service information.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
d. Check for and replace defective hardware.
If a hardware component is not operating within specications, it can cause unpredictable results.
Most hardware failures are reported as error codes in a system or operating-system log. See
“Troubleshooting tables” on page 46
and Chapter 6 “Replacing FRUs” on page 115 for more
information. Hardware errors are also indicated by LEDs on the system board (see “System-board
LEDs” on page 112 for more information).
Troubleshooting procedures are also provided on the Lenovo Web site. A single problem might cause
multiple symptoms. Follow the diagnostic procedure for the most obvious symptom. If that procedure
does not diagnose the problem, use the procedure for another symptom, if possible. To locate
troubleshooting procedures for your server, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
1) Go to: http://www.lenovo.com/support.
2) From the Select your product list, select Servers and Storage.
3) In the Browse by product window Family: list, select ThinkServer RS210.
4) Under Support & downloads, click Troubleshoot.
5) Under Diagnostic, select the troubleshooting procedure for the symptom that you are observing.
For more troubleshooting information, see Chapter 4 “Diagnostics” on page 17.
If the problem remains, contact Lenovo or an approved warranty service provider for assistance
with additional problem determination and possible hardware replacement. Be prepared to provide
information about any error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identied by Lenovo. After you have veried that all code is at the latest level, all hardware and
software congurations are valid, and no LEDs or log entries indicate a hardware component failure, contact
Lenovo or an approved warranty service provider for assistance. Be prepared to provide information about
any error codes and collected data and the problem determination procedures that you have used.
16 Hardware Maintenance Manual